NHFLs committed to provide a work environment that ensures every woman employee is treated with dignity and respect and afforded equitable treatment. NHFL is also committed to promote a work environment that is conducive to the professional growth of its women employees and encourages equality of opportunity. NHFL will not tolerate any form of sexual harassment and is committed to take all necessary steps to ensure that its women employees are not subjected to any form of harassment.

POLICY ON PREVENTION OF SEXUAL HARASSMENT AT WORKPLACE OF NANAYASURABHI AFFORDABLE HOUSING FINANCE LIMITED [NHFL] NHFL is committed to provide a work environment that ensures every woman employee is treated with dignity and respect and afforded equitable treatment. NHFL is also committed to promote a work environment that is conducive to the professional growth of its women employees and encourages equality of opportunity. NHFL will not tolerate any form of sexual harassment and is committed to take all necessary steps to ensure that its women employees are not subjected to any form of harassment.

Client protection is the concept of providing transparent and prudent services to clients while treating clients with respect. A commitment to client protection is commonly understood as essential to ensure NHFL and NHFL do no harm to the clients it serves, and is therefore fundamental to social performance. We recognize that many steps are needed to move our institutions from principles to practice.

Principle No: 1 Appropriate product design and delivery NHFL will take adequate care to design products and delivery channels in such a way that we do not cause clients harm. Products and delivery channels will be designed with client characteristics taken into account. Principle No: 2 Prevention of over-indebtedness NHFL will take adequate care in all phases of our credit process to determine that clients have the capacity to repay without becoming over-indebted. In addition, we will implement and monitor internal systems that support prevention of over-indebtedness and will foster efforts to improve market level credit risk management (such as credit information sharing). II. SCOPE: This policy applies to all categories of employees of NHFL, including permanent management and workmen, temporaries, trainees and employees on contract at its workplace or at client sites.

This Code has been formulated by Nanayasurabhi Affordable Housing Finance Limited (NHFL)pursuant to the Guidelines issued by the National Housing Bank (“NHB”) on Fair Practices Code for Housing Finance Companies vide its Master circular No: NHB (ND)/DRS/REG/MC-03/2018 dated July 2, 2018.

Objectives: The primary objectives of the code are as below: 1. To promote good and fair practices by setting minimum standards in dealing with customers. 2. To increase transparency so that the customer can have a better understanding of the services expected. 3. To promote a fair relationship between the company and the customer. 4. To encourage market forces, through fair competition, to achieve higher operating standards. 5. To foster confidence in the housing finance system overall.

National Housing Bank’s (NHB) guidelines require every HFC to have a system and a procedure for receiving, registering and disposing of complaints and grievances in each of its offices. This policy document, therefore, deals with how the ‘Customer Grievances’ received by NHFL will be dealt with, by whom, within what time-frame.

A record of all Customer Grievances will be maintained by NHFL in such form as is feasible and all grievances will be reported to the Management in an appropriate forum and format along with details of steps taken for redressal thereof. The Grievance redressal policy aims to reduce the instances of customer’s complaints. The Company’s policy on grievance redressal is based on the following:

With reference to the guidelines regarding ‘Know Your Customer' norms issued by the National Housing Bank (“NHB”) in terms of its Circulars No. (1) NHB(ND)/DRS/POL-No-02/2004-05 dated August 25, 2004,(2) NHB(ND)/DRS/POL-No-05/2004-05 dated September 23, 2004, (3) NHB(ND)/DRS/POL-No-08/2004-05 dated March 31, 2005, (4) NHB(ND)/DRS/POL-No- 32/2009-10 dated March 16, 2010 and (5) NHB/ND/DRS/POL-No-33/2010-11 dated October 11, 2010 wherein Housing Finance Companies (HFCs)were advised to follow certain customer identification procedure for opening of accounts and monitoring transactions of suspicious nature for the purpose of reporting it to appropriate authority, NHFL has formed its KYC / AML policy. This revised policy comes into effect from 29th January 2022

The Recommendations made by the Financial Action Task Force (FATF) on Anti Money Laundering (AML) standards and on Combating Financing of Terrorism (CFT) standards have become the international benchmark for framing Anti Money Laundering and combating financing of terrorism policies by the regulatory authorities. Compliance with these standards both by the banks/financial institutions, including HFCs, has become necessary for international financial relationships. The Reserve Bank of India(RBI) has issued revised set of comprehensive ‘Know Your Customer' Guidelines to all Non- Banking Financial Companies (NBFCs), Miscellaneous Non-Banking Companies and Residuary Non- Banking Companies in the context of the recommendations made by the Financial Action Task Force (FATF) and Anti Money Laundering (AML) standards and combating financing of terrorism policies by the regulatory authorities and advised all NBFCs to adopt the same with suitable modifications depending on the activity undertaken by them and ensure that a proper policy framework on KYC and AML measures are formulated and put in place with the approval of their respective Boards. The ‘Know Your Customer' Guidelines issued by the National Housing Bank for HFCs have been drafted and issued in the above context The main objective of this policy is to enable the Company to have positive identification of its customers.

The Most Important Terms and Conditions (MITC) of loan between the borrower and Nanayasurabhi Affordable Housing Finance Limited (hereinafter referred as NHFL) are agreed upon and mentioned below:

1. a) Loan amount: Rs._______________ b) Type &Purpose of Loan : i. Home Loan for house construction/ purchase ii. Repair & Renovation iii. Home Extension Loan iv. Property Mortgage Loan c) Rate of Interest HL / PML : ------------- % d) Tenure of the Loan (In months) : e) EMI (Installment Amount) : Rs. Date of reset of interest: Interest Rate Reset Revision (RRR) Cycle is quarter of English Calendar year beginning from first day of January, April, July, and October of each year. RRR will be reset on the first day of the quarter following the month in which the RRR is changed. This will be applicable to loans on floating rate of interest. Modes of Communication of changes in interest rate: Any change in RRR would be duly communicated to the borrower at the contact details provided by the borrower to NHFL through SMS/ E-mail/ Courier or any other mode prevalent.

In order to comply with the Reserve Bank of India (RBI) circular no. RBI/2021-2022/125 dated 12th November, 2021 on IRACP (Income Recognition, Asset Classification and Provisioning pertaining to Advances) norms on consumer education, all financial institutions are required to place Consumer Education Literature on their websites as well as notice board for increasing awareness among consumers w.r.t concepts of overdue, Special mention accounts (SMA) and Non-Performing Assets (NPA) classification and upgradation. Accordingly, the same has been detailed out for your ready reference